Questions
Frequently asked questions
Straight answers about websites, booking and the AI Academy. If yours isn’t here, just ask.
Websites & booking
I'm genuinely not technical. Is that a problem?
No — it's who this is for. I'm not from a technical background myself; I learned this as an adult, which is exactly why I can explain it without jargon. If something I say doesn't make sense, that's my problem to fix, not yours.
How long does a website take?
For a straightforward three-page site, usually a week or two from the point your content arrives. The honest bottleneck is almost always getting words and photos together, not the building.
How do payments work?
Done For You: 50% deposit to start — by card via Stripe for the £175 3-page starter deposit, or by bank transfer — then the balance when the site goes live. Learn With Me (£95): paid before the session once your slot is confirmed — either by card via Stripe, or by bank transfer (I’ll email the account details and a payment reference after we confirm). Publish & Grow: paid monthly in advance, by card or by bank transfer. Prices are agreed in writing before any work begins. Free discovery call: cal.com/annie-ai-setup/discovery.
I'm a therapist — what about client confidentiality?
Enquiries and bookings use established third-party tools chosen for their privacy terms, and your site will include an appropriate privacy notice. I don't build systems that store clinical records or session notes — that belongs in software designed and certified for it, and it sits outside these packages.
Will I be able to update it myself afterwards?
Yes, for everyday changes — prices, opening hours, a new paragraph. Handover covers how. If you'd rather I handled changes, ongoing support can be quoted separately.
Why is it so much cheaper than an agency?
Because I use AI tools to do in hours what used to take days, I don't have an office or a sales team, and I'm building my portfolio. These are introductory prices and they won't stay this low forever.
AI Academy & digital products
How do I get a digital pack after I pay?
After card payment you land on the thanks page, and I’ll email your download within one working day.
What’s your refund policy for digital packs?
If a pack doesn’t open or isn’t what the page described, email me within 14 days and I’ll sort it.
How does the Free AI Starter Kit work?
Enter your email on the Free Starter Kit page and I’ll send you the PDF. No card needed.
Is the AI Business Club open?
Not yet — it’s coming soon at £39 a month. It won’t include unlimited 1:1 support.
Can I pay by bank transfer for Academy packs?
Academy packs are paid by card via Stripe on each product page. For websites, bank transfer remains an alternative — I’ll email the details after we confirm.